Business Goal
Shifting from Course-Based Platform to Online Tele-clinic
Research Finding
Patient:
Some women clearly recognize they are in menopause, while others experience bodily changes but remain uncertain about their status or what steps to take next.
Expert:
There are various types of care providers, including doctors, psychologists, and life coaches, each with unique approaches to care. However, they all face a common challenge: navigating inefficient communication with their patients
Result
2/5 Platforms
0-1
Patient Platform
Expert Platform
Task Completion Rate
100%
Tested Figma prototypes with internal users and customers
Platform Efficiency
87% & 61%
Optimizing the entire system process to boost administrator and doctor efficiency
Design Solution
Patient: Booking flow
1 . Create Account: Quick email signup
2 . Basic Info: Share health details
3 . Expert Match: Find your specialist
4 . Book Time: Pick your slot
5 . Get Follow-up
Expert Dashboard
1 . Login (only for expert passed pre-selection)
2 . Set up Profile: Choose your expertise
3 . Set Times: Pick your hours
4 . View Patients: Check cases
MVP Design
At a start up, we started with a very vague scope.
I conducted interviews with all the groups listed below, identifying users' needs and requirements from different stakeholders. Subsequently, I collaborated closely with our Founder to map out the entire service delivery process, detailing customer touchpoints, employee actions, and internal systems.
Through this process, we developed a comprehensive solution that effectively addresses the needs of all stakeholders.
